REFUND POLICY

Policy purpose and applicable scope

This refund policy establishes unified and fair return and refund standards for all smart wallets, card holders, travel bags, and EDC tech accessories. It standardizes cross-border after-sales procedures and protects the legitimate rights and interests of global customers.

60-day valid return application window

All global orders enjoy a 60-day valid return period calculated from the package receipt date. All formal return requests must be submitted within this period to obtain official inspection and refund qualifications.

Product return eligibility conditions

Returned EDC products must remain unused, intact, free from artificial scratches, deformation, disassembly damage, or contamination. All original packaging, user manuals, accessories, and tags must be completely retained. Products damaged by improper personal use or private disassembly are not eligible for returns.

Qualified refund and exchange scenarios

We support full refunds, partial refunds, or product replacements for objective quality problems caused by production and logistics, including structural defects, functional abnormalities, accessory missing, and transportation damage.

Required evidence for refund application

Users applying for refunds due to product quality issues need to provide clear photos or videos to verify product abnormalities. Our professional after-sales team will conduct objective assessment and provide targeted solutions.

Standard refund processing cycle

After returned products arrive at the designated warehouse and pass comprehensive official inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD refund calculation standard

All refund amounts are calculated in US dollars based on the original payment amount and returned to the initial payment channel. The specific arrival time depends on the processing rules of banks and payment platforms.

Equal after-sales protection for discounted orders

Summer promotional discounted products and regular-priced EDC gear follow identical refund regulations. Discounted orders with genuine quality defects enjoy complete official after-sales guarantees.

Non-returnable situations specification

Unconditional returns due to personal subjective dislike of appearance, feel, or functional adaptation without objective quality defects are not accepted. All return judgments comply with official policy standards.

Policy adjustment and dispute resolution basis

We reserve the right to adjust this policy in accordance with international e-commerce norms and American consumer protection laws. All after-sales disputes are resolved based on the latest officially released policy version.