CUSTOMER SERVICE POLICY

Policy applicable scope and principles

This customer service policy formulates unified service standards for pre-sales consultation, order processing, logistics coordination, and after-sales maintenance. All clauses apply equally to global customers to ensure standardized, fair, and thoughtful cross-border shopping experiences.

Professional pre-sales product consultation

Our service team provides professional pre-sales guidance including product function introduction, smart tracking feature explanation, capacity matching, scenario selection, and daily maintenance tips. We help users select the most suitable smart wallets and EDC gear according to personal usage habits and travel needs.

Standard order processing timeline

After payment confirmation, our team completes order verification, product quality inspection, shockproof and compression-resistant packaging, and shipment arrangement within 1 to 3 business days. All smart gear is tightly packed to avoid structural deformation, scratch damage, and accessory loss during long-distance transportation.

Global unified delivery standard

All cross-border orders follow a unified global delivery cycle of 6 to 12 business days. Expedited shipping is not provided to ensure consistent logistics treatment for all users across different regions.

Permanent free worldwide shipping rules

All smart wallets, card holders, travel bags, and EDC accessories enjoy free worldwide shipping with no minimum order limit. No delivery fees, handling fees, or regional surcharges will be added during checkout, with all transactions settled in US dollars.

60-day official return protection period

All orders are covered by a 60-day valid return window starting from the package receipt date. Users can submit return applications within the period for non-human damage such as structural defects, functional failure, shipping damage, and incorrect product delivery.

Fixed refund processing cycle

After returned products arrive at our warehouse and pass official inspection, all refund review, verification, and fund transfer procedures will be completed within 5 to 10 business days. Refunds will be credited back to the original payment account in US currency.

Equal service for all global customers

We provide equal professional service for every user regardless of order amount, purchase region, or consumption frequency. All consultations, order inquiries, technical questions, and after-sales applications are processed seriously and equally.

Continuous service experience optimization

We continuously optimize service workflows according to American consumer habits and global user feedback, improving response efficiency, logistics tracking transparency, and problem-solving speed to create a smoother shopping journey.

Core service tenet

We uphold rigorous, sincere, and professional service attitudes. We treat every EDC product purchase responsibly, aiming to deliver reliable products and reassuring service for users’ daily and travel carry needs.